fhios Successfully Completes Over 400 International Customer Experience Projects
This month, fhios is celebrating the mark of 400 international customer experience research projects! Even during the current unprecedented economic upheaval, fhios is increasing its revenues and market share.

LONDON, ENGLAND, December 19, 2008 /24-7PressRelease/ -- This month, fhios is celebrating the mark of 400 international customer experience research projects! Even during the current unprecedented economic upheaval, fhios is increasing its revenues and market share. Its clients understand that in uncertain market conditions, customer retention and providing stellar customer experiences are key priorities that will give them a real competitive advantage. The combination of commercial experience, academic skill, and commitment to the delivery of results and recommendations means that fhios can provide its clients with a real, trustworthy partnership that delivers real business results.

Just this year fhios has successfully conducted over 100 research projects in over 35 countries for many Multinational clients such as Shell, Paypal, Hilton International, O2, AXA, Google, Dell, HBOS and Skype;

Formed in 2002, fhios operates throughout the UK, Europe, North and Latin America and Asia/Pacific through their own offices and partner relationships allowing them to offer truly consistent, global research solutions with local insights. fhios has built up an enviable reputation for successfully delivering high quality research employing tools and methods such as Usability testing, Eye Tracking, Expert Reviews, Focus Group, Accessibility, Surveys, Competitive Benchmarking, Online Communities, IA and also projects in Consultancy, In-Retail, Qualitative Research, Business Testing, LTS and Web Policies, fhios has the ability to produce cost effective research and innovative ways of achieving customer buy in and retention to brands & products;

Fhios' research services provide the insight necessary to help our clients better understand their customers' needs, expectations, behaviours and experience levels when they engage with them and their competitors across multiple channels from web to mobile, PDA's, I-TV, call centres, retail outlets and product testing.

For further information, please visit www.fhios.com.

Press Release Contact Information:

Ana Russo
fhios
marketing director
3-8 Carburton Street
London, Uk
UK W1W 5AJ
Voice: 44 (0) 207 886 8245
Website: Visit Our Website